Privacy Policy for CanManSolutions.com – How We Protect Your Data

We are committed to protecting your privacy and personal information.

Last Updated: May 18, 2025

Introduction

Welcome to CanManSolutions.com. Can Man Solutions Inc. ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at canmansolutions.com or use our bin-to-curb waste management services. Please read this policy carefully.

By accessing our website or using our services, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you register on our website, subscribe to our service, fill out a contact form, contact us via phone or email, or purchase a subscription. This information may include:

  • Full name
  • Email address
  • Phone number
  • Service and billing address
  • Payment information (processed securely through our payment provider)
  • Company or organization name (for commercial accounts)
  • Service-specific information (e.g., bin count, driveway details, collection day)

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information about your device and browsing behaviour, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Operating system
  • Referring URLs (the page that led you to our site)
  • Pages visited and time spent on each page
  • Date and time of your visit
  • Click patterns and interaction data

This information is collected using cookies and similar tracking technologies (see the Cookies section below) and is used to improve our website's performance and user experience.

How We Use Your Information

We use the personal information we collect for the following purposes:

  • To provide, operate, and maintain our website and bin-to-curb waste management services
  • To process and manage your subscription orders and billing
  • To communicate with you about your service, including scheduling confirmations, service reminders, and billing notifications
  • To respond to your inquiries and provide customer support
  • To improve and personalize your experience on our website
  • To understand how users interact with our website and develop improvements
  • To send marketing communications where you have provided consent
  • To prevent fraudulent transactions and protect the security of our systems
  • To comply with applicable legal obligations in the Province of Ontario and Canada

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store certain information about your visits to our website. Cookies are small text files placed on your device that enable us to remember your preferences and analyse website traffic.

We use the following types of cookies:

  • Essential Cookies: Required for the website and checkout system to function properly. These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors use our site so we can improve it.
  • Marketing Cookies: Used by platforms such as Facebook (Meta Pixel) to deliver relevant advertisements.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling certain cookies may affect the functionality of our website, including the checkout process.

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers: Third-party vendors who assist in operating our website, processing payments, and delivering our services (e.g., payment processors, email platforms).
  • Business Operations: Affiliated personnel involved in scheduling, route management, and service delivery.
  • Legal Requirements: Where required by applicable law, court order, or government authority in Canada or Ontario.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business assets.

All third-party service providers are contractually required to protect your information and use it only for the purposes for which it was shared.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmission, secure password hashing, and access controls on our systems.

However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. When you cancel your subscription, we retain your account information for a minimum period required by applicable tax and accounting laws, after which it is securely deleted or anonymized.

Your Rights

As a resident of Ontario or Canada, you have certain rights regarding your personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation. These rights include:

  • Access: The right to request access to the personal data we hold about you.
  • Correction: The right to request correction of inaccurate or incomplete data.
  • Deletion: The right to request deletion of your personal data, subject to legal retention requirements.
  • Withdrawal of Consent: The right to withdraw consent for marketing communications at any time.
  • Complaint: The right to lodge a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, please contact us at sales@canmansolutions.com or by phone at (647) 328-1508.

Children's Privacy

Our website and services are not directed to or intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active subscribers by email. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: